Contact Center Technology

Unlike expensive and very complex premise based solutions, Bluerock’s Cloud based Contact Center was created with the business user in mind. We take care of your contact center infrastructure, so you can focus on contributing to the success of your company.

Inbound Contact Center

Get up and running in no time with the rich ease of use functionality of our ACD intelligent routing, IVR with speech recognition, CTI screen pop, advanced CRM integrations, and the ability to scale up or down based upon your business needs.

Outbound Contact Center

Ignite your sales momentum, improve contact ratios, and increase opportunities for conversion with more live conversationsjust leverage our Predictive, Power, Preview, and Progressive automated dialer technologies.

Blended Contact Center

Eliminate the need for middleware, the technology gap between inbound ACD functionality and outbound dialers. At Bluerock we bring all the components to work seamlessly as a single system. Providing you with the ability to manage and blend your call center capabilities, while maximize agent productivity.

Contact Center Management

Increase agent performance, schedule agents with accurate forecasting, and build your customer service center to meet all of your customer’s needs. Do all of this with the help of Bluerock’s analytical reporting, Quality management and real-time access to Que and Dialer monitors.

Application Integrations

Bluerock is the leader in CRM integrations and cloud APIs. You get advanced, customized integrations between Bluerock's platform and enterprise or proprietary applications. Integrations that go well beyond the standard click to call and screen pop integrations (CTI).