Communication Strategies That Meet Your Business Needs

Bluerock is able to provide communication solution that will allow your organization to stay in touch with customers and potential customers. From TCPA compliant solutions to multiple dialer solutions, Bluerock will assist in evaluating the right solution for your business.

Bluerock’s inbound marketing channels are perfectly aligned and blended with your outbound marketing efforts. These blended communication capabilities will allow your agents to seamlessly manage inbound and outbound events based upon prioritized traffic flows and strategies. Resulting in better answer rates, agent productivity and efficiencies and most importantly greater customer experience and outcomes.

Outbound Calling Strategies

Proactively communicating with customers is a foundational step in creating great customer experiences. Bluerock’s Outbound Contact Center solutions allow you to communicate with your customers in the channel/way they prefer to communicate - voice calls, voicemails, texting, MMS, email and etc. Always allowing you to be available to your customers, when and how they want to communicate.

Enhance your Outbound Contact Center

• Predictive Dialer
  Predictive Dialer automates outbound dialing and increases the amount of time your agents spend talking to real prospects and customers.
• Progressive Dialer
  Contact centers that prefer to avoid call abandonment issues use Bluerock’s progressive dialing, which automatically dials one customer per available agent.
• Preview Dialing
  Preview Dialing is a preferred mode of dialing when agents need to review the customer information or reason for calling before dialing.
• Certified Caller (STIR/SHAKEN)
  Certified Caller digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify that a call is in fact from the number displayed on Caller ID.
• Caller ID Reputation and Branded Caller ID Solutions
  Allow your customers and potential customers to know who is calling and what you are calling about. 99% of mobile subscribers will not answer a call when SPAM or SPAM likely appear on their smartphone displays.
• Campaign and Lead Management
  Bluerock Campaign and Lead Management Solution provides robust features and functionality that will assist in your sales success.

The Bluerock Advantage

Fast Deployments
Our customers consistently provide us the feedback that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.

Ease of Use
Unlike many complex contact centers, Bluerock’s Communicator was created with the business user in mind. It’s easy to use, make changes, and intuitive enough that little or no technology training is required for your agents and supervisors.

Self-paced and Managed Growth
Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis.

Secure
Bluerock’s Communicator architecture is designed with firewalls, intrusion prevention, and a vulnerability management system. Our security team works to safeguard our infrastructure, applications, and operations against breaches and unforeseen events.

Reliable and Scalable
Bluerock successfully manages tens of millions of customer interactions every month. These successful interactions are supported by our redundant architecture and global data centers. Mitigating service disruption and providing maximum up-time. Always available, always on-line and always working.

Why Bluerock?
Now more than ever, success in business is achieved by truly finding the right business partners, with likeminded expectations and the zeal to deliver the best. At Bluerock, our best is a goal we look to attain each and every day. We believe by offering business intelligence and managed services as part of our service offering. Our business customers will realize the competitive advantage Bluerock brings to their businesses. To learn more about Bluerock’s Solution sets, please click here to schedule a live demo with one of our solution specialists.